Refund policy

Claytons Western & Outdoors and Central West Bowhunting does not offer cash refunds for non-disputed transactions under any circumstances. All sales are final and only valid returns such as faults, incorrect products, wrong size, etc will be replaced or credited for the original invoiced value of the product. You must contact Claytons Western or Central West Bowhunting with a description of the problem and receive authorisation before returning any products. The return address will be provided with this authorisation. Returns must include all original packaging, manuals, accessories, etc. Shipping of the product(s) to Claytons Western/Central West Bowhunting must be paid for by you the purchaser. If the reason for return is found to be your responsibility for example ordering an incorrect product, wrong size or colour, etc, return costs will need to be paid by the customer. If a product is not found to be defective, incorrect, etc., it will be shipped back to you at your expense. If in any situation you refuse to pay additional costs including postage and handling, Claytons Western or Centrla West Bowhunting will hold the product(s) until those costs are met. Claytons Western/Central West Bowhunting will only cover return shipping costs if the product is deemed faulty and a credit will issued. Notification and return to Claytons Western or Central West Bowhunting of any item for replacement or refund must be completed within a 30 day period of receiving your good. All refunds beyond this point except general product warranty will not be accepted under any circumstances.

The time taken to return or exchange the products will depend on factors such as normal shipping time, restocking, and our supplier's returns procedures.

Claytons Western and Central West Bowhunting accepts no responsibility for products that are damaged, stolen or lost during shipping.

Transactions that are disputed e.g., transactions believed to be made using a stolen credit card should be taken up with your bank and our payment gateway provider and will be dealt with on a case by case basis. Any transaction that is disputed will stop the order process until the matter is resolved.